The following terms and conditions of service regulates and defines the relationship between the Laanaya Enterprises, LLC (Laanaya) hereby referred to as the “Provider” and or “Company” and Clients, customers and or users such as guests. By using our services, you automatically agree to all conditions mentioned within the following agreement, ensure you read and understand this carefully.
We understand that sometimes a service isn’t for you. In the event of a service purchased, you the consumer is granted a 48 (forty eight) hour timeframe to request a refund without questions asked.However, limitations do apply: (1) Add-on packages are non-refundable, (2) Server management packages are non-refundable, (3) Dedicated servers are non-refundable.
When making use of our services you the consumer agree that you will hold Laanaya Enterprises, LLC (Laanaya) free from all stipulations, liability and or losses such as expenses and claims suffered either but not limited to the negligence of the consumer and or indirect cause of the Provider. Under no circumstances, shall the Provider be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. We shall not be held liable for any disruption, delay of services for any period of time. Unless our SLA applies to your purchased service.
The amount of RAM provided is based on your ordered package. Your server is allocated the full amount of memory you purchase. In-game plugins may not show the service having full memory as certain plugins make use of metaspace. We allow unlimited slots on all Minecraft servers. However, this does not mean that your server can handle unlimited players. The server may be suspended without warning to prevent issues with other clients. If this rare event occurs, you will be notified through written form via our ticketing system in our billing portal with more information.
Servers found to be abusing may be suspended or terminated without prior warning and refund. These servers may be suspended due to, but not limited to, the following reasons: High CPU usage, excessively large files such as backups, attempting to gain unauthorized access, circumvention of ram restriction, using a non-minecraft jar file, using your service to host non-minecraft services such as websites (excl. Dynmap, Litebans and Plan).